Karen discusses her experience in transforming culture to connect colleagues with business purpose and their wider societal impacts.
Sharing her experience at Capital One, Karen describes the emotional impacts for customers and employees, and how by understanding emotion employees helped transform the lives of customers.
Advocating both the colleague and commercial benefits of vulnerability in the workplace, Karen provides practical suggestions on how to start changing culture, and shares her experience of reflection and learning following the murder of George Floyd.
Here’s a snapshot of a few things we talked about:
[5:25] Bringing culture to life – a case study in money and emotion at Capital One
[13:00] Forgotten talent cohorts
[18:10] Internal apprenticeships
[21:57] Vulnerability in the workplace
[28:00] Reflecting and learning following the murder of George Floyd
[32:40] Clarifying a problem and using the data
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