Claire describes Ocado Group’s three key areas in using AI: customer relationships, efficiency and ESG, and how they apply to HR. Recognising challenges that AI presents, Claire discusses working with the Ocado’s Head of AI Ethics and processes to support decision making.

Following approaches commonly found in the tech sector, Claire summarises applying a product mindset to HR and shares the example of Ocado Group’s ‘Work from Anywhere’ policy - the process to create it and business response.

Claire shares Ocado’s social mobility work and the opportunities created with reskilling programmes including ‘Recode Your Career’ and ‘Bot School’, and leaves us with an approach to delivering change that provides both personal and business credibility for you, and makes the greatest impact with whatever resources you have.

Topics in Claire’s episode:

• Creating a product mindset in HR
• Ocado Group’s Work from Anywhere policy
• AI, HR and ethics
• Social mobility and reskilling
• Achieving the greatest impact

The inspiring, impact-led HR conference is back... How HR Leaders Change the World - Live!

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• How does connecting your HR work to ESG help you achieve your goals?
• How can you measure HR's ESG impacts and what are investors and your CEO keen to hear from you on?
• How can you position HR impact to best demonstrate your HR function's value to all your colleagues and in your EVP?

Learn from actionable examples shared by pioneering C-Suite HR Leaders, that you can implement at your company too.

Alongside the CHRO speakers and the brilliant community of HR Changemakers you'll be part of, we're delighted to announce that Sir Lenny Henry CBE is this year's inspiring keynote.

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How HR Leaders Change the World is brought to you by social enterprise, From Babies with Love. Across Moments that Matter, we provide employee engagement gift services to global HR functions and donate 100% of our profit to orphaned and abandoned children around the world. We transform commonly existing gift spend in to strategic, efficient and inclusive tools in your People Strategy, delivering Exceptional Employee Experience, and at the same time, ESG results.