183. HR in Conservation: How ZSL Shapes Workplace Culture: Helen Downton, People Director, Zoological Society of London
Helen shares how ZSL fosters a culture of experimentation, inspired by the scientists and innovators within the organisation. This mindset has led to impactful initiatives, from diversifying visitor demographics to creating inclusive career pathways in conservation, transforming both workplace culture and the communities ZSL serves.
Helen highlights the power of storytelling in shaping culture. With purpose-driven employees investing deeply in their work, she emphasises the need to support wellbeing and resilience, particularly in roles involving care and conservation.
Reflecting on the evolving role of HR, Helen shares the importance of truly listening, and being open to unexpected insights. The conversation even explores how the natural world communicates in ways we may not yet understand. An inspiring reminder that HR can drive lasting change by challenging the status quo, embracing new perspectives, and embedding purpose into every aspect of work.
This episode is sponsored by CGA Empathy Lab®
If you want a happier, more confident workforce, to reduce absenteeism and workplace anxiety and put an end to situations that may result in conflict, you should experience the CGA Empathy Lab®.
By teaching employees the power of empathy, they can enjoy better conversations and create better experiences, not only for themselves but for other employees and customers, ultimately driving business purpose and performance.
There’s no better way to experience the world through the eyes of others and learn how to make every moment matter.
CGA Empathy Lab® - Winner of the ‘People, Skills, and Diversity Award’ for the Rail Industry.
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