In this episode we explore one of the most frequently discussed themes in our conversations with CHROs - empathy.

As businesses navigate a rapidly changing world, empathy is rising up the people agenda, shaping leadership and workplace culture. We looked back through the library to bring you five perspectives on the benefits of empathy for your workplace culture:

• Yetunde Hofmann, Non-Exec & Remco Chair – Exploring the powerful link between love and results, Yetunde shares how leading with love can transform organisational culture.
• Stephane Charbonnier, Former CHRO, L’Oréal North America – Highlighting L’Oréal’s Listening Circles, Stephane demonstrates how genuine listening fosters a true sense of belonging.
• Donna Murray Vilhelmsen, CHRO, Trustpilot – Advocating for vulnerability in leadership, Donna discusses its role in building trust and authenticity.
• Helen Russell, Chief People Officer, HubSpot – Emphasising connection, Helen explains how HR leaders who embrace empathy drive meaningful change.
• Kaylee Darkins, CHRO – UK and Lloyd’s, AXA XL – Sharing insights from AXA XL’s Authentic You programme, Kaylee underscores the importance of psychological safety.

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For deeper insights, find links in the show notes to each CHRO’s full episode, plus a recent conversation with Chris Garthwaite, CEO of CGA Experience, on How Empathy is Shaping the Future of Work.

Until next time, keep leading with empathy!

This episode is sponsored by CGA Empathy Lab®

If you want a happier, more confident workforce, to reduce absenteeism and workplace anxiety and put an end to situations that may result in conflict, you should experience the CGA Empathy Lab®. 

By teaching employees the power of empathy, they can enjoy better conversations and create better experiences, not only for themselves but for other employees and customers, ultimately driving business purpose and performance. 

There’s no better way to experience the world through the eyes of others and learn how to make every moment matter.

CGA Empathy Lab® - Winner of the ‘People, Skills, and Diversity Award’ for the Rail Industry. 

For deeper insights, find links in the show notes to each CHRO’s full episode, plus a recent conversation with Chris Garthwaite, CEO of CGA Experience, on How Empathy is Shaping the Future of Work (see References below).

Until next time, keep leading with empathy!

Are you looking for your next great read that inspires you and helps your work?

Each month we recommend a book that challenges, motivates and uplifts, every pick is selected to spark meaningful conversations and personal growth.

Our March book of the month is Dare to Lead by Brené Brown.

In a world full of uncertainty, this brilliant book is a powerful reminder that courage is essential to building brave leaders and creating cultures rooted in connection, bold action and meaningful change.

Head to UpliftingPeople.com to grab a copy, and we hope you enjoy this month’s Uplifting Book! 

References:

Episode 75: Leading with love: Yetunde Hofmann, NED and Remco Chair

Episode.90: Posture at work – what’s yours? Stephane Charbonnier, CHRO, L’Oreal USA

Episode 101: The business benefits of vulnerability: Donna Murray Vilhelmsen, CHRO, Trustpilot

Episode 168: The Power of Empathy & Customer-Centricity: Helen Russell, Chief People Officer, Hubspot

Episode 178: Wellbeing, Belonging & The Power of HR: Kaylee Darkins, CHRO - UK and Lloyd’s at AXA XL

Episode 181: How Empathy is Shaping the Future of Work, Chris Garthwaite, CEO, CGA Experience